News and Trends

News and Trends

Customer service and experience: 4 trends to watch

In the space of 10 years, smartphones, social media and e-commerce have completely changed the way brands interact with their customers. Consumers have set the bar higher and higher for customer service and user experience, leaving traditional brands (such as high-street retailers) in need of fresh solutions.  From additive manufacturing to last mile delivery, from … Read more

How are startups taking the mobility sector forward?

Despite not being the friendliest of sectors for new businesses, the sector of mobility and transports is seeing increased participation of new players. For our first EM Pitching event in Berlin and the 10th EM Pitching in Paris, we took the opportunity to reflect on how young ventures are shaping the way people and goods … Read more

5 ways in which IoT is shaping the Industry 4.0

In the past few months, we have seen a push from tech giants to fill our homes with “connected” devices, therefore increasing public awareness of the internet of things or IoT. However, this isn’t such a new technology and its adoption is already much more advanced in industrial environments than in consumer markets. In fact, … Read more

AI for Advisory: a friend more than a foe

The slow but steady permeation of automation and machine learning in financial advisory and wealth management has been giving the jitters to some professionals. However, there is increasing evidence suggesting artificial intelligence (AI) can empower human advisors more than hurt them as it is far from being able to replace them. Moreover, unlike the retail … Read more

5 key trends in the application of AI in retail

We live in exciting times: artificial intelligence (AI) is no longer only a thing of science fiction as it’s finally entering the real world. With the emergence of tangible applications, the global AI market is booming and is projected to be worth 7,35 billion U.S. dollars by the end of this year. For the moment, … Read more

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