22.17%

CAGR in the global
fintech market (2018-2023)

$135.7bn

in global fintech
funding in 2019

10.4%

CAGR in the global
payment market until 2024

Industry Spotlight

Faced with growing competition from community banks, credit unions and fintechs, the financial services industry has understood the need for cooperation with startups to adapt to new customer expectations. These can be resumed in three words: fast, simple, and convenient.

Fintechs are developing new products and services that are better suited to serve customers in the current reality. Conversational interfaces provide customer support 24/7. Data analytics tools leverage more and more data sources to understand customers’ future needs in order to be able to serve them better.

Other startups focus on aggregating services through a single interface, making the customer experience more convenient. Personal finance management tools and robo-advisory solutions become customer-centric solutions.

Early Metrics has a strong track-record working with corporate innovation teams across retail banking, helping them to be better prepared for these new challenges.

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Relevant tech trends include…

Payment innovation

AI and robo-advisory

Regulation management

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