How will voice-activated devices disrupt the customer journey? How can brands use omnichannel strategies to build loyalty? Will mobile payment become the norm for in-store purchases?

Early Metrics has put together a handy infographic highlighting key statistics and trends that are shaping the customer experience of tomorrow.

Complete the form below to download this infographic and find out how different technologies and behaviours are impacting every step of the journey – from purchasing to paying and delivery.

If you would like to access the full Ecosystem Mapping on Customer Experience, get in touch with our team: contact@earlymetrics.com